FAQs

FREQUENTLY ASKED QUESTIONS

WHAT PAYMENT METHODS DO YOU ACCEPT?

You can use all the main Credit Cards & PayPal in our store.

HOW SECURE IS MY PERSONAL INFORMATION?

Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the internet for processing payments safely. We do not share your personal information with anyone.

ORDER TRACKING

All of our orders has a tracking number available.

You will receive your tracking number by email within thee days from your order. 

RETURNS 

 We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@bonmercado.store 

When your return is approved, we’ll send you a return shipping label, as well as instructions on how and where to send your package. You get hassle-free returns. Items sent back to us without first requesting a return will not be accepted.